Web-based expert system for diagnosing computer Internet connection problems

Authors

DOI:

https://doi.org/10.55056/cte.76

Keywords:

expert system, Internet connection

Abstract

The work of any Internet provider is practically impossible without technical support service. For the average subscriber, a "good" Internet service provider differs from a "bad" one in quality technical support and fast solution to arising problems. According to statistics 8 out of 10 customers periodically call technical support of their Internet-provider.
There are many factors that negatively affect the work of the service, here are some of them: the lack of qualified specialists, quickly and qualitatively help customers; decrease of technical support service productivity, as arising problems require full analysis of a complex set of conditions, and an ordinary specialist is almost unable to analyze (in the allotted time) these conditions; a significant discrepancy between the decisions made by the best and worst workers. All this leads to a decrease in the quality and speed of the relevant service.

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References

Web-Enabled Expert System and Decision Table Software Demonstrations and Tutorials [Electronic resource] / eXpertise2Go.com. – 2012. – Mode of access : http://expertise2go.com/

Published

2013-03-21

Issue

Section

Web 2.0 tools

How to Cite

Baranchuk, I.D., 2013. Web-based expert system for diagnosing computer Internet connection problems. CTE Workshop Proceedings [Online], 1, pp.35–36. Available from: https://doi.org/10.55056/cte.76 [Accessed 15 October 2024].
Received 2012-12-02
Accepted 2012-12-23
Published 2013-03-21

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