Impact of digital disruption influencing business continuity in UAE higher education

Shankar Subramanian Iyer; Liza  Gernal; Raman  Subramanian; Arpita Mehrotra

doi:10.55056/etq.29

Authors

Shankar Subramanian Iyer Westford University College https://orcid.org/0000-0003-0598-9543
Liza Gernal Westford University College https://orcid.org/0000-0002-2219-7866
Raman Subramanian Westford University College https://orcid.org/0000-0002-7175-3187
Arpita Mehrotra Westford University College https://orcid.org/0000-0002-7129-6473

DOI:

https://doi.org/10.55056/etq.29

Keywords:

business continuity, business continuity management, maturity model, United Arab Emirates, education sector, higher education, digital disruption

Abstract

Digital disruption has been the most used and discussed topic in the last 6 years and has been a trending topic on the Google trends, only second to the remote working searched on Google search engines. Most business continuities have been put at risk due to significant reasons like COVID-19, Social distancing norms, and technology disruption to name a few. Businesses especially in UAE higher education sector need to take a holistic view that considers potential threats to an organization and look at providing a resilience framework to respond effectively to safeguard the key stakeholder’s interests. The research study looks at combining the business continuity maturity model and the digital disruption models and suggests a framework that business managers and owners can consider mitigating the risks and enhancing the resilience of their organization for the future. The organization might be able to enhance its brand value and look at creating more value in its services. This study can help managers and top management look at the factors that can improve performance after the disruption. The participants can be trained to work during disruption to mitigate the risk or crisis, reducing major losses in business.

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